Technical Support

PCi technical support is committed to providing dependable and timely resolutions of all customers' inquiries regarding Wiz software products. PCi technical support is available for free to customers via telephone, Internet, or email throughout the United States.

Every customer inquiry is professionally tracked from the time contact is initiated until a jointly agreed resolution is reached. Based on the priority of a case, PCi technical support escalates customer issues through our organization to ensure mission critical problems receive a quick resolution.

In addition to promptly responding to client-initiated requests, PCi technical support proactively reports vital information about the availability of new product releases and current release patches to our installed customer base.

The PCi Support Web (password protected) provides direct access to information on our support services, as well as tools for interacting with our product-specific support professionals. To learn more about our support services please email us at support@pciwiz.com.

Key Technical Support Information:

• Hours of Operation: Monday - Friday, 8:00 am - 8:00 pm Eastern, excluding major holidays.
• Complimentary 24/7 HMDA & CRA submission support during February.
• Contact Methods:
  • Telephone: 1-800-261-3111
  • Email: support@pciwiz.com
  • Web: www.pcisupportweb.com

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